Tracking

Real-Time Shipment Tracking

Enter your Wingo tracking number to trace real-time status, location coordinates, and transit history.

How-To

How to Track Your Shipment

01

Get Your Tracking Code

Your tracking code is provided by Wingo upon pickup — found in your confirmation SMS/Zalo or printed on your air waybill/shipping receipt.

02

Enter Code into Search Field

Wingo tracking number is a numeric code. Paste it into the search box above and click Track Shipment without leading/trailing spaces.

03

View Realtime Milestone Journey

The system displays current status, package details (pieces, chargeable weight), recipient details, and full chronological shipping milestones with timestamps.

Status Guide

Understanding Shipment Milestones

1

Received

Information Received

Wingo has recorded the shipment request and is arranging for pickup. Cargo is not yet in the consolidation warehouse.

2

Picked Up

Picked Up & In Warehouse

Cargo has been collected by our courier, checked, and received at Wingo warehouse, ready for international departure.

3

In Transit

In TransitCustoms ClearanceCustoms Cleared

The longest leg of the journey. Cargo is flown/shipped to destination country, passing transit hubs and customs clearance.

4

Out for Delivery

Out for Delivery

Shipment has arrived at destination sorting facility and the local courier is on route to deliver to the recipient.

5

Delivered

Delivered Successfully

Shipment has been successfully delivered to the recipient with proof of delivery photos recorded on our system.

FAQ

Frequently Asked Questions

Common inquiries from customers tracking international shipments.

No result found for my tracking code?

Please verify that the code entered is exact without extra spaces. Newly picked up parcels may take 2-4 hours to sync to our online system. If still not found, contact hotline +84 964 659 700 for manual lookup.

How often is the status updated?

Tracking updates live at each operational milestone: pickup, warehousing, flight departure, customs, and out for delivery. Between legs, cargo moves normally even without hourly updates.

Status remains unchanged for a few days?

For ocean freight routes or international customs inspections, intervals between status updates can be longer — this is completely normal. Feel free to contact our support team for exact coordinates.

Can I track my shipment once it leaves Vietnam?

Yes! Use the same Wingo tracking number on this page. Our system provides end-to-end milestone visibility until final delivery.

What does "Customs Clearance" status mean?

Your shipment is undergoing import inspection by destination customs authorities. This is a mandatory standard step. Once approved, the status updates to Cleared and proceeds to delivery.

How can I track if I lost my tracking number?

Message us via Zalo or call +84 964 659 700 with sender/recipient details and pickup date. Our customer support will look up and resend your tracking number.

24/7 Support

Need Help With Your Shipment?

Wingo Operations Team is available to check your cargo status directly — even if you don't have a tracking code yet.

Hotline0964 659 700Emailhotro@wingo.vn
HCMC Warehouse295/10B Nguyen Thi Minh Khai, Di An Ward
Mon – Sat: 8:00 AM – 5:00 PM (GMT+7)Mon–Sat · 8:00 AM – 5:00 PM (Lunch break: 12:00 – 13:00)