Tracking

Real-Time Shipment Tracking

Enter your Wingo tracking number to trace real-time status, location coordinates, and transit history.

✦ How-To

How to Track Your Shipment

01

Get Your Tracking Code

Your tracking code is provided by Wingo upon pickup — found in your confirmation SMS/Zalo or printed on your air waybill/shipping receipt.

02

Enter Code into Search Field

Wingo tracking number is a numeric code. Paste it into the search box above and click Track Shipment without leading/trailing spaces.

03

View Realtime Milestone Journey

The system displays current status, package details (pieces, chargeable weight), recipient details, and full chronological shipping milestones with timestamps.

✦ Status Guide

Understanding Shipment Milestones

1

Received

Information Received

Wingo has recorded the shipment request and is arranging for pickup. Cargo is not yet in the consolidation warehouse.

2

Picked Up

Picked Up & In Warehouse

Cargo has been collected by our courier, checked, and received at Wingo warehouse, ready for international departure.

3

In Transit

In TransitCustoms ClearanceCustoms Cleared

The longest leg of the journey. Cargo is flown/shipped to destination country, passing transit hubs and customs clearance.

4

Out for Delivery

Out for Delivery

Shipment has arrived at destination sorting facility and the local courier is on route to deliver to the recipient.

5

Delivered

Delivered Successfully

Shipment has been successfully delivered to the recipient with proof of delivery photos recorded on our system.

✦ FAQ

Frequently Asked Questions

Common inquiries from customers tracking international shipments.

No result found for my tracking code?▼

Please verify that the code entered is exact without extra spaces. Newly picked up parcels may take 2-4 hours to sync to our online system. If still not found, contact hotline +84 964 659 700 for manual lookup.

How often is the status updated?▼

Tracking updates live at each operational milestone: pickup, warehousing, flight departure, customs, and out for delivery. Between legs, cargo moves normally even without hourly updates.

Status remains unchanged for a few days?▼

For ocean freight routes or international customs inspections, intervals between status updates can be longer — this is completely normal. Feel free to contact our support team for exact coordinates.

Can I track my shipment once it leaves Vietnam?▼

Yes! Use the same Wingo tracking number on this page. Our system provides end-to-end milestone visibility until final delivery.

What does "Customs Clearance" status mean?▼

Your shipment is undergoing import inspection by destination customs authorities. This is a mandatory standard step. Once approved, the status updates to Cleared and proceeds to delivery.

How can I track if I lost my tracking number?▼

Message us via Zalo or call +84 964 659 700 with sender/recipient details and pickup date. Our customer support will look up and resend your tracking number.

24/7 Support

Need Help With Your Shipment?

Wingo Operations Team is available to check your cargo status directly — even if you don't have a tracking code yet.

Hotline0964 659 700Emailhotro@wingo.vn
HCMC Warehouse295/10B Nguyen Thi Minh Khai, Di An Ward
Mon – Sat: 8:00 AM – 5:00 PM (GMT+7)Mon–Sat · 8:00 AM – 5:00 PM (Lunch break: 12:00 – 13:00)